Comments on: If you work at a Maine Bank or are a customer of one, Read THIS!

By: Pat Washburn

Pat Washburn — Sun, 15 Aug 2010 18:52:37 +0000

University Credit Union ROCKS! Great local service plus 4% interest on checking!

By: Don Kleiner

Don Kleiner — Thu, 31 Dec 2009 16:11:49 +0000

Banks do not see themselves as needing to communicate with their customers. Especially in an informal way that makes them equals.

As for a reccomendation. I opened a Bangor Savings account for my business last summer with the intention of moving all of my business and have been underwhelmed with the follow up.

A Camden National customer for 30 years I have been vocal about the quality of our relationship and I have to say that they were helpful and prompt in moving me through the process to get an ARC loan for Maine Outdoors last summer. Much better than any previous interaction with them.

By: Josh Denkmire

Josh Denkmire — Thu, 31 Dec 2009 16:07:54 +0000

Just my quick follow-up – this is what Key’s response was:

Dear Mr. Denkmire:

Thank you for contacting Key. I appreciate your email and I am sorry to
hear that you have had a poor experience with KeyBank.

I sincerely apologize for any negative experiences you may have
encountered in the course of your banking relationship with us,
especially in regards to our overdraft policies. It is our goal to treat
all customers with dignity and respect, and we apologize if we have not
met that standard.

For additional assistance, please contact us at 1-800-539-2968. We are
available weekdays from 7 a.m. to 9 p.m. and weekends from 8 a.m. to 6
p.m., local time.

Good thing they were listening…

By: Lynnelle

Lynnelle — Thu, 31 Dec 2009 15:56:23 +0000

Great post with great suggestions. My negative experience with Key doesn’t involve the services, per se, but the attitude of the senior management. I relayed a my experience in a recent blog post on my http://www.BoldVisionBlog.com. (Is Social Media Relevant? -or- You Can’t Soar With the Eagles if you Think Like a Turkey)

In addition to the toasters and online engagement activities Key (and other backward organizations) I also suggest taking a hard look at how they are sometimes their own worst enemies. There’s a reality of change out there and neither fear nor ignorance will slow it down. The tighter one holds on to the “way it was”, the further behind you’ll get. In fact, don’t even get used to the “way it is”. Tomorrow it will be different.

By: Carl Natale

Carl Natale — Thu, 31 Dec 2009 15:29:40 +0000

Right on the money. Banks need to recognize their brands are part of the conversation.

With tweets popping up in search engine results, this will become a powerful form of marketing. One question can lead to a collection of banking reviews. If they’re afraid of taking part in the conversation they should at least buy ads placed around it.

By: Josh Denkmire

Josh Denkmire — Thu, 31 Dec 2009 15:05:47 +0000

Where were you six years ago when I needed a rec of a good Maine bank and ended up at Key instead? barf. In any case, I do intend to pass along this post to Key, even if they end up ignoring it (I’m pretty sure my letter got circular-filed; there’s certainly been no actual response). Doesn’t do any good to sit on my anger. Thanks for this.